Locked up and never completed incremental

Submitted by marcv on Sat, 2009-05-02 18:28.Troubleshooting

Today we ran an incremental and it got most of the way through up to the updatetempindex part and then hung there for 7 hours. There was nothing that would stop the hang from the browser. Tried to stop indexing and do all the other functions but nothing worked.

Then tried restarting process. when it started back up it hung again even though it did serve requests correctly excluding any new content.

Tried rebooting and same thing. I am not deleting the entire 6GB plus index and will see if it will start from beginning.

We are in live beta now with our members and rebuild will take about 5 hours. I just want to know what to do in the future if this happens again and why it would happen. Is there something we can do to avoid it?

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Submitted by chris on Sun, 2009-05-03 07:23.

Please send us the indexing log to support at dbsight dot com

Submitted by marcv on Sun, 2009-05-03 17:39.

log sent